The Customer Support Analyst is responsible for the validation & execution of incoming customer orders with the objective of delivering every day great execution. The Customer Support Analyst works closely with the Logistics Operation team in optimizing case fill for customer orders. The Customer Support Analyst participates in the CCT (Customer Care Team) as a core member in identifying promotional management, efficiency gains and problem resolution.
You will validate & execute orders for quality data including product files, SAP master & customer data, pricing discrepancies, order date alignment for truckload consolidation, etc.
You will link closely with Customer Event and Supply Manager on segmented customers through CCT in identifying gaps for seamless order execution.
You will own Customer casefill and on-time (CCFOT) with goal to maximize casefill while ensuring on time delivery to customer.
Identify root cause for noncompliance to CCFOT metrics.
You will establish and maintain a positive relationship in problem resolution.
Work with CD/CSCM to identify possible improvements to help leverage Unilever capabilities.
You will communicate and coordinate with plant/warehouses on orders outside the normal policy or normal production, capability etc., to enable Unilever a better opportunity to service the customer.
You are the direct contact to customer replenishment buyer and Unilever CDRP Analyst.
You will provide ongoing reviews with CD on upcoming promotions, critical stock issues, cut information on sales orders.
You will run SAP reports to identify incomplete sales orders, required data maintenance, sales volume, on-time adherence, etc.
ESSENTIAL EXPERIENCE, SKILLS & QUALIFICATIONS
Undergraduate degree in Logistics or Business
0-3 years of relevant Customer Service experience- recent grads are encouraged to apply
0-2 years of relevant Logistics/Operations/Manufacturing
Unilever PLC, incorporated on June 21, 1894, is a fast-moving consumer goods (FMCG) company. The Company's segments include Personal Care, which primarily includes sales of skin care and hair care products, deodorants and oral care products; Foods, which primarily includes sales of soups, bouillons, sauces, snacks, mayonnaise, salad dressings, margarines and spreads; Home Care, which primarily includes sales of home care products, such as powders, liquids and capsules, soap bars and a range of cleaning products, and Refreshment, which primarily includes sales of ice cream and tea-based beverages. The Company's geographical segments include Asia/AMET/RUB, The Americas and Europe. The Company operates in more than 100 countries, selling its products in more than 190 countries. The Company operates approximately 310 factories in over 70 countries. It operates a network of over 400 warehouses globally.