Customer Service Analyst

  • Unilever PLC
  • Jeddah Saudi Arabia
  • Feb 26, 2018
Full time Customer Service Entry Level

Job Description

The Customer Support Analyst is responsible for the validation & execution of incoming customer orders with the objective of delivering every day great execution. The Customer Support Analyst works closely with the Logistics Operation team in optimizing case fill for customer orders. The Customer Support Analyst participates in the CCT (Customer Care Team) as a core member in identifying promotional management, efficiency gains and problem resolution.


You will validate & execute orders for quality data including product files, SAP master & customer data, pricing discrepancies, order date alignment for truckload consolidation, etc.
You will link closely with Customer Event and Supply Manager on segmented customers through CCT in identifying gaps for seamless order execution.
You will own Customer casefill and on-time (CCFOT) with goal to maximize casefill while ensuring on time delivery to customer.
Identify root cause for noncompliance to CCFOT metrics.
You will establish and maintain a positive relationship in problem resolution.
Work with CD/CSCM to identify possible improvements to help leverage Unilever capabilities.
You will communicate and coordinate with plant/warehouses on orders outside the normal policy or normal production, capability etc., to enable Unilever a better opportunity to service the customer.
You are the direct contact to customer replenishment buyer and Unilever CDRP Analyst.
You will provide ongoing reviews with CD on upcoming promotions, critical stock issues, cut information on sales orders.
You will run SAP reports to identify incomplete sales orders, required data maintenance, sales volume, on-time adherence, etc.


Undergraduate degree in Logistics or Business
0-3 years of relevant Customer Service experience- recent grads are encouraged to apply
0-2 years of relevant Logistics/Operations/Manufacturing

Required Nationality