General Motors Customer Service Department is looking for a passionate and highly-motivated Customer Service Representative. The primary responsibility of this role is to support the Customer Service department's objective to take ownership of inbound communication (primarily telephone with some e-mail and written correspondence) from customer, dealers, financial institutions, etc.; evaluating the caller's requests, needs and concerns, and providing customer-oriented solution within established guidelines to build customer satisfaction and loyalty to TFS Brand.
What you’ll be doing:
Take ownership of calls by investigating, researching and resolving various questions regarding insurance, credit, and payment.
Provides accurate payment related information and processes phone payments and website inquiries in a timely manner.
Reviews customer history and where appropriate and based on established policies and procedures, processes retail extensions, due date changes and reasonable lease deferrals, waives late charges and makes payment arrangements.
Works with other departments to resolve customer account issues.
Documents all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures.
Initiates appropriate forms to fulfill customer requests.
Researches unique customer requests using internal manuals, policies and guidelines, and promptly reports/refers more complex, non-routine issues to Customer Service Team Leader for resolution.
Excellent verbal communication and interpersonal skills.
Self-starter and independent.
Team oriented and results driven.
Strong organizational skills and attention to details.
Attendance and Punctuality are essential for this position.
Ability to maintain regular and predictable attendance to support team and business objectives.
Capability to work flexible work hours, which may include day, evening and weekends shifts.
PC keyboarding and navigation skills between various programs and systems are required.
Previous experience in a customer facing role, sales or call center environment helpful.
Working knowledge of Microsoft Office applications (Word, Excel, etc.)
General Motors, one of the world’s largest automakers, traces its roots back to 1908. GM employs 204,000 people in every major region of the world and does business in 140 countries. GM and its strategic partners produce cars and trucks in 34 countries, and sell and service these vehicles through the following brands: Buick, Cadillac, Chevrolet, GMC, GM Daewoo, Holden, Opel, Vauxhall and Wuling. GM brings its host of vehicle brands, services and technologies to customers across Middle East. The vehicles offered by GM Middle East office are Chevrolet, Cadillac and GMC brands. GM parts and accessories are sold under the GM Parts and ACDelco brands. Through its regional headquarters in Dubai, GM oversees operations in Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, United Arab Emirates, Syria and Yemen.